Our refund policy mainly revolves around this principle “Once the order is accomplished and the product is sent, no refunds are to be issued”. As the products sold by marbenak.com are non-perceptible, it is your duty as a customer to understand this before purchasing any item from our facilities.
We acknowledge that exceptional conditions can take place with regard to the character of the products supplied. Therefore, the following requests are honoured and refunds are issued:
Product not as described: If you feel that the product delivered differs from the description on our website then you should report it to admin(firstname.lastname@example.org) with 3 days of the purchase. Clear facts and proof must be presented supporting your argument that the purchased product differs from what is explained on the website. Complaints merely based on false expectations, wishes and/or the customer’s perception will not be catered.